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How we store information

RDRV stores information consistent with VCAT. This means that we store all information provided to us relating to a case. This includes all documents, emails, letters, requests and complaints. We generally store this information in our register, and in physical or electronic files for individual cases. The information we get from people involved in a case can include:

  • names
  • addresses
  • phone numbers
  • other personal information, including financial and medical information.

Our files can hold: 

  • the original application to RDRV
  • VCAT orders 
  • correspondence between the parties and RDRV 
  • expert reports, for example, medical reports 
  • documents provided to RDRV by the parties. 

Generally, we keep final orders for 15 years, and other information for five years after the case is finalised.

How we share information between parties in a case

If you give us information for a case we're hearing, we're obliged by law to share it with other parties in the case. This includes copying in all parties involved in a case to emails, so each party can see they have received the same information. If you want to give information to us in confidence you must first apply for confidentiality.

Information the public can access

All hearings are open to the public, including journalists, unless VCAT makes a closed court order. This means that any member of the public can observe your hearing and hear information and evidence you give during your hearing.

All hearings are recorded, and a copy of the recording may be given to any person upon request unless there's a closed court order or suppression order in place.

All proceeding files can be inspected by anyone unless exceptions apply. These exceptions are under section 146 of the VCAT Act and include if: 

  • the proceeding is subject to a closed court order or suppression order 
  • the VCAT Act, VCAT Rules or we direct otherwise.

We can also: 

  • publish decisions on public platforms (the final VCAT orders which decide a case) 
  • repeat anything said or done at a public hearing 
  • allow the public and journalists to search the register and proceeding files.

If there are written reasons about a decision, you can view the decision on the Australasian Legal Information Institute website.

If any person searches the internet using a person's name recorded in the decision, they may find the decision. In guardianship cases, the names of the person the application is about and names of any of their family members are made anonymous before the decision is published.

If a case has attracted high levels of media or public interest, we publish these as 'high profile decisions' on our website.

When the public can see a party's home address

Some RDRV applications and VCAT orders allow a reader to discover a party's home address. If the place where you live is the address of a dispute, a member of the public may see your home address.

This can happen when you're involved in a dispute about: 

  • a rental property 
  • a home renovation or building 
  • local government rates for a particular address.

Apply to keep your information confidential

You can apply to VCAT to keep your information confidential. You must apply before we make any orders.

You can apply in three ways: 

Learn more about applying for confidentiality

When we restrict access to information

Our ability to protect information is limited by the law and principles of open justice.

Depending on the circumstances, we can protect information in any type of case. It's particularly important to protect information in cases involving: 

  • children 
  • intellectual disability or mental illness 
  • victims of crime 
  • people who have experienced personal or family violence 
  • freedom of information or privacy matters.

We can restrict this information when: 

  • a file is covered by law under the Freedom of Information Act 1982 (VCAT Act - Schedule 1, Clause 30) 
  • we make an order under section 144 of the VCAT Act (orders on the register) 
  • we make an order under section 146 of the VCAT Act restricting access to the file 
  • there is a suppression (non-publication) order on the file you want to view

A VCAT member will decide if you can access these files.

If you're a party involved into a case, you can ask VCAT for access to a file that's been restricted. We may not agree to your request. You can't ask to view a file covered by Freedom of Information laws.

Cookies and website monitoring

Use of cookies

We use cookies to enhance your experience and improve the efficiency of our website. Cookies are small data files stored on your device that help us: 

  • recognise your preferences for future visits
  • track how you use the website, such as pages visited and time spent on the site.

You can manage cookies through your browser settings, including disabling or deleting them. Please note that some website features may not function properly if cookies are disabled.

Website monitoring and analytics

We use third-party tools to monitor and improve our website, including: 

  • Google Analytics, which tracks user interactions and provides insights such as traffic volumes, popular pages, and time spent on the site.
  • CrazyEgg, which creates heat maps, surveys, and session recordings to better understand user behaviour.

These tools may collect anonymised data, including: 

  • device and browser information 
  • geolocation data (if enabled) 
  • pages visited and time spent on each page 
  • search terms used 
  • actions taken on the site, such as clicks on links.

Use of analytics data

Data collected by these tools is used to analyse website usage and improve functionality and user experience. This data is aggregated and does not identify individual users unless required by law or as part of a specific security investigation.

Opting out of analytics

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