myRDRV is an easy-to-use portal where you can manage rental concerns related to bond disputes and refunds, compensation claims, repair and maintenance issues, and rental increases.

Using the portal, you can easily:

  • View the status of your case
  • Submit documents
  • View any outstanding tasks
  • See details of your hearing and any available orders 

How to access and use myRDRV

To start using myRDRV, create your account on this portal.

Once your myRDRV account is active, you can log in, start and manage your application.

To use myRDRV:

  • Create your account using an email as your account ID
  • If you are a real estate agent, use your corporate email as your account ID.

Once your account is set up, you may create and submit your application. You can always return to your myRDRV portal to check the status of your application. 

Your guide to Case management on the myRDRV portal

 

How to track the status of your application

Uploading non-confidential documents to myRDRV

A key benefit of using myRDRV is having a single place to manage your issues. You can use myRDRV to upload documents and images relevant to your application, saving time and eliminating the need to email files to other parties. Documents you may need to upload include:

  • Your rental agreement
  • Relevant communications: emails, text messages, screenshots of conversations, letters, phone call records  
  • Supporting evidence: photos of property damage or maintenance issues, receipts for the cost of urgent repairs, inspection reports, reports or notices from Consumer Affairs Victoria, independent assessments from a tradesperson or inspector.

Receiving support from myRDRV

Your RDRV Resolution Coordinator is a specialist in helping to resolve rental disputes and is an accredited mediator. Their role is to support you through your dispute and to help you reach a fair outcome that works for all parties. Your Resolution Coordinator will keep in touch with you and let you know more about any information or documents you need to prepare to keep your case moving.

The role of the Resolution Coordinator is to support you across:

  • Bond refunds
  • Compensation cases, Repair and maintenance issues, and
  • Rent increases.

A key aim of working with your Resolution Coordinator is to help reach this agreement without the need for a full VCAT hearing. Your Resolution Coordinator can still reach out to VCAT members to tap into their expertise, if needed.

You can find out more about the role of the RDRV Resolution Coordinators here. 

 

When to use the existing VCAT Residential Tenancies Hub

RDRV supports renters and rental providers to manage disputes across rent increases, repairs and bond and compensation matters. For other residential tenancy issues, rental providers, renters, rooming house operators and rooming house tenants should continue to use the VCAT Residential Tenancies Hub.

 

Giving documents to other parties (Serving documents)  

As part of the resolution process, all parties must receive the exact correspondence.

An applicant MUST provide a copy of the application to everyone else who has been named in the application. During the case resolution process, you might be asked to show evidence of how you have provided the application to the others.

If all parties in a case have a myRDRV account, you can use myRDRV to upload documents which saves you from emailing files to other parties.

If any party mentioned in a case does not have a myRDRV account, you MUST send a copy of the application and all non-confidential documents that you submit through myRDRV to these parties.