Rental Dispute Resolution Victoria (RDRV) is a free service that helps rental providers resolve tenancy disputes quickly and fairly. | When you rent a property in Victoria, you may encounter problems that are tricky to solve. If there is a disagreement between you and a renter, we can help you sort it out. At RDRV, our resolution coordinators work with you and your renters to address any concerns quickly, making things easier for everyone.
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What we can help with
- Bond
Bond
We can help the parties to reach a fair and reasonable solution to any bond dispute, ensuring the outcome reflects the requirements of Victoria’s rental laws. Our staff will work with all parties to understand the problem and reach an agreement that works for everyone.
Learn more - Compensation
Compensation
We are here to help both parties agree to a fair outcome when it comes to claims for compensation due to damage, unpaid bills and other costs. We will work with you to review the details, make sure it’s a legal matter we can help with.
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- Excessive Rent
Excessive Rent
Rental providers need to follow certain rules when making changes to the level of rent that is paid. If a renter questions this increase, RDRV can help the parties determine what increase is fair.
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- Repairs
Repairs
Taking care of a rental property is a shared responsibility. We can identify who must do the repairs, what is an urgent repair and how to manage maintenance concerns.
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The RDRV process
We are a service provided by VCAT to help Victorians settle rental disputes. Our team will liaise with you online and over the phone, so you don’t need to take time out of your day to go to a hearing
Submit an application
We will review the details and see how we can help.
Case review
An RDRV Resolution Coordinator will contact you to discuss your options.
Resolution
We work with both parties to negotiate a fair agreement based on Victorian rental laws
I thought the mediation was run really well. Great to know this is an option
– Early resolution applicant
Need help with a rental dispute?
Make an online application for RDRV to review your dispute and we’ll get back to you. Alternatively, you can contact us with any questions.
Frequently asked questions
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RDRV is a dispute resolution and case management service provided by VCAT to help rental providers and renters resolve disputes before they escalate to a hearing. Our resolution coordinators assist with common issues such as bond and compensation claims, rent increases, and repair disputes.
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We can save you time and money by working through your rental issues online and over the phone, without needing to go to a hearing. We can advise you on what to do and work with renters to find solutions to any issues. Because we’re a VCAT service, we can ensure all decisions are legally binding.
If you and your renter are unable to come to an agreement, or if a formal order is required, a hearing may be necessary. If that happens, an RDRV Resolution Coordinator will support you through the process. -
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RDRV is a support service available to all Victorian renters and rental providers. If your dispute is too complex to be solved over the phone, it may need to be escalated to a hearing, which will incur a fee.
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RDRV can help resolve disputes related to bond claims, compensation for damages, rent increases and maintenance responsibilities. We do not assist with issues outside these areas.