Rental Dispute Resolution Victoria (RDRV) provides access to information and helps renters and rental providers to assist them to resolve disputes fairly and efficiently.
RDRV is an appropriate dispute resolution and case management service provided by VCAT
You can save time by checking if your query is addressed in our frequently asked questions. View all FAQs >
1300 01 7378 (1300 01 RDRV)
Monday to Friday 9am-4.30pm (Closed public holidays)
If you need an interpreter: Call 2M Language Services on 03 7036 7578
Our office is open Monday to Friday 9am-4.30pm.
Melbourne
55 King Street
Melbourne VIC 3000
Bendigo
Level 3, 188 Hargreaves Street
Melbourne VIC 3000
Bundoora
Level 2, Uni Hill Town Centre, 1-3 Janefield Drive,
Bundoora VIC 3083
Frankston
1 Balmoral Steet
Frankston VIC 3199
Oakleigh
Level 1, 20 Atherton Road, Oakleigh, VIC 3166
Using your online myRDRV account
You can access myRDRV, the online portal that enables you to manage your rental dispute. Once you create an account, you can submit and manage your application online, as well as receive updated on your dispute and access relevant documents and information. Create an accountLearn more about RDRV | 
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Share Feedback
We welcome constructive feedback and will work with you to address any concerns or complaints about our service.
Email us at cases@courts.vic.gov.au with suggestions on how we can improve our service to renters and rental providers.
We understand that rental disputes can be difficult for everyone involved. However, we will not respond to abusive or offensive complaints. We kindly request that you treat our staff with understanding, respect, and kindness.
To share your feedback, a compliment or a complaint, please email us at cases@courts.vic.gov.au