Tell us who you are

How we help

  • Bond

    Bond

    We can help the parties to reach a fair and reasonable solution to any bond dispute, ensuring the outcome reflects the requirements of Victoria’s rental laws. Our staff will work with all parties to understand the problem and reach an agreement that works for everyone.

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  • Compensation 

    Compensation 

    We are here to help both parties agree to a fair outcome when it comes to claims for compensation due to damage, unpaid bills and other costs. We will work with you to review the details, make sure it’s a legal matter we can help with.

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  • Excessive rent

    Excessive rent

    Rental providers need to follow certain rules when making changes to the level of rent that is paid. If a renter questions this increase, RDRV can help the parties determine what increase is fair.

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  • Repairs

    Repairs

    Taking care of a rental property is a shared responsibility. We can identify who must do the repairs, what is an urgent repair and how to manage any concerns.

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Some other disputes

Rental resources and guides

Other helpful resources

Frequently asked questions

  • RDRV is an appropriate dispute resolution and case management service provided by VCAT that helps renters and rental providers resolve rental issues quickly. Our expert Resolution Coordinators can give you support and guidance to help reach a fair outcome. 

  • Anyone renting or managing a rental property in Victoria can use RDRV. This includes renters, rental providers, real estate agents, rooming house residents and operators, caravan park residents and owners and site tenants and owners.

  • We can help with disagreements about bonds, compensation, rent increases and repairs. If your issue falls outside these topics, click here to see who can help.  

  • Yes. RDRV is a specialist rental dispute resolution and case management service provided by VCAT to help resolve rental issues early, without going to a hearing.

  • If neither the renter or the rental provider can agree on a solution, or for more complex matters you may need to go to a hearing. If this happens, your RDRV Resolution Coordinator will support you through the process and provide everything you have given us to the right people. This will make the process faster, so that you don't have to provide the same information twice. You will need to give evidence and present your story to a Member at the hearing.  

    If you have to go to a hearing, you may have to pay an application fee. If the hearing is longer than a day, hearing fees are payable. You can find information about costs, concessions, and discounts here.